Herbal Aid - Refund And Return Policy
At Herbal Aid, your satisfaction is our top priority. We want to ensure that you have a smooth and enjoyable shopping experience with us. Please take a moment to review our Refund and Return Policy to understand the terms and conditions for returns and refunds.
Eligibility for Returns
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include the original receipt or proof of purchase. Some items may be non-returnable, and exceptions could apply. Refer to the product description or contact our customer service for specific details.
Initiation of Returns
If you believe your item qualifies for a return, please get in touch with our customer service within [number] days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
Return Process
Upon approval of your return request, you will receive instructions and a return shipping address. Please ensure that the item is securely packaged to prevent damage during transit. Customers are responsible for covering the shipping costs unless the return is due to an error on our part or a defective product.
Inspection and Approval
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will initiate the refund process. Please allow 7 business days for the refund to be processed and reflected in your account.
Refund Options
Refunds may be issued in the original form of payment or as store credit, depending on the circumstances. Shipping costs are generally non-refundable, unless the return is a result of an error on our part.
Exchanges
If you wish to exchange an item, please contact our customer service to arrange the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work diligently to resolve the issue by providing a replacement or issuing a refund.
For any questions or concerns regarding our Refund and Return Policy, our customer service team at Herbal Aid is here to assist you. Reach out to us at query@herbalaidhealth.com.